Welcome to our employment section. Here you can view our current job openings and apply for positions online.
Pursuant to the San Francisco Fair Chance Ordinance and/or any other applicable law, 7-Eleven, Inc. will consider for employment qualified applicants with arrest and conviction records.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.
Certain states require disclosure of pay ranges for positions for which 7-Eleven is hiring, including, but not limited to, Nevada and Connecticut. In compliance with state law, where applicable, 7-Eleven is providing the pay ranges for Corporate store roles on the attached document. This document is only to be used in States which require pay range disclosures.
Applicants have rights under the Federal Employment Laws: (1) Family Medical Leave Act (FMLA), (2) Equal Employment Opportunity (EEO), and supplement and (3) Employee Polygraph Protection Act (EPPA) (effective August 1, 2016).
7-Eleven is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact the HR Service Center at 1-888-886-1801 and let us know the nature of your request and your contact information.
Please review the 7-Eleven Applicant and Employee Privacy Notice. By continuing, you acknowledge reviewing and understanding the 7-Eleven Applicant and Employee Privacy Notice
Job Summary:
This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.
Key Duties and Responsibilities:
Answers incoming phone calls to Store Support
Receive overflow calls for Maintenance and Marketing
Train stores on utilizing Service Station
Verify basic troubleshooting has been performed by the store
Logs incoming phone calls to appropriate system
Completes other duties, including special projects, as assigned by Management
Requirements:
Education: High School Diploma/GED
Some customer service/retail experience preferred
Specific Knowledge and Skills:
Experience with Word, Excel, and other MS Office suite applications
Excellent communication skills and the ability to research and resolve issues
Solid understanding of basic computer functions
Ability to multi-task
Ability to conduct and complete Company business in a professional and ethical manner
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