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Customer Service Call Center Team Lead
Job ID R-15595Summary:
Assists the department in daily activities; enters data and performs routine clerical duties in order to complete and/or maintain business records and reports; immediately reports all concerns to the Department Supervisor or Manager
Responsibilities:
- Performs repetitive data entry
- Searches, interprets, selects and codes documents and records as needed
- Operates various office equipment, software and/or tools required by the department to complete assigned tasks
- Answers and responds to incoming phone calls and emails requesting support relative to the assigned department
- Performs routine record filing and may be responsible for the set up and maintenance of filing systems
- Receives and distributes mail, reports and other departmental records
- Researches and analyzes data under the guidance of higher-level personnel
- Communicates clearly and accurately with internal and external customers
- Performs simple mathematical equations and completes routine forms as needed
- Maintains operating knowledge of manual and computer systems utilized by the assigned department
- Supports other departments during installs, upgrades and conversions according to goals of the assigned department
- Receives cross-training in one or more departmental functions and is able to perform duties for any absent personnel within the department
- Trains and develops new and existing personnel
- Completes departmental reporting as needed
- Completes other duties, including special projects, as assigned by Management
Education Requirements:
- High School Diploma or GED
Experience Requirements:
- See Grade Level Distinctions
Skill Requirements:
- Experience with Word, Excel, and other MS Office Suite applications
- Effective listening, telephone, verbal and written communication skills
- Accurate computer keyboard and data entry skills
- Ability to learn new products and technology quickly
- Positive, professional attitude and adaptive to change
- Ability to sit for extended periods of time in a relatively stationary position
- Ability to perform repeated bending, standing and reaching
- Ability to occasionally lift up to 40 pounds
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