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Learning Technology Consultant
Job ID 2024-264077▶ Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
▶ About This Opportunity
Learning Technologies Consultants…
• Administrator the learning management system including monitoring help desk tickets, determining root causes, and coordinating vendors, IT, and other stakeholders to resolve issues.
• Serve as liaison with IT and other departments to ensure successful deployment of courseware / programs.
• Perform LMS quality control duties including auditing/monitoring LMS data integrity, documenting LMS policies, procedures, and gatekeeping.
• Coordinate with vendors to perform system upgrades and UAT.
• Conduct and evaluate testing to support new course rollouts, implementation of new technologies, and other system updates.
• Maintain system configuration parameters and user roles as needed.
• Support system users, help troubleshoot issues, identify root causes, and drive timely issue resolution - serve as analyst for issues escalated form front line helpdesk support.
• Educate stakeholders in the proper use of the LMS and other technologies to encourage and increase utilization.
We are looking for an experienced learning technologist who is passionate about transforming the learning function of 7-Eleven. The Learning Technologies Consultant will support and maintain technologies that drive engagement and enhance the learning experiences. The position will also help design and implement best-in-class systems that streamline, deliver, and track internal and external learning curricula. We are looking for someone who can collaborate with our Learning Product Managers and support system users to deliver engaging and innovative solutions that drive behavior change and results throughout the organization.
1-3 years, Learning Administration, Learning Technologies (LMS, LCMS, Development Systems, etc)
• Basic understanding of authoring software and other design tools (Articulate, Storyline 2, Adobe Creative Suite, etc.)
• Strong verbal and written communication skills, ability to communicate technical information in a user-friendly way to a variety of audience types
• Strong technical aptitude, able to learn and understand software applications and perform technical tasks quickly and accurately
• Customer service mentality with ability to troubleshoot and solve problems
• Strong organizational skills with the ability prioritize tasks and meet deadlines
#LI-KM1
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