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Senior UX Research Manager - Digital & Delivery

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Job ID 2023-260311
Address 3200 Hackberry Rd, Irving, Texas, 75063, US
Store-ID Store Support Center Store-Type US Non-Store

▶ Who we are

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

Our Vision and Strategy:
In our journey to create unparalleled user experiences, we embrace a strategy that centers around collaborative partnerships, excellence in methodologies, continuous learning and growth, and empowering user-centric design. We believe in harnessing the power of data to drive informed, strategic decision-making. As a leader in our team, you will be at the forefront of this journey, guiding us toward innovative solutions that not only meet but exceed user expectations.

Join us at 7-Eleven, where your expertise and leadership in UX Research will help shape the future of our customer experiences, driving us toward a world where every interaction is remarkable.

Summary:

At 7-Eleven, we recognize that genuinely understanding our users is the key to creating unforgettable experiences in a world of endless choices and rapidly evolving technology. As a Senior UX Research Manager, you will play a pivotal role in unraveling the intricacies of user behavior and preferences, guiding your team in unlocking the secrets to extraordinary user interactions. You will champion embedding a company-wide user-centric mindset in all aspects of our business beyond individual projects.

We are looking for a seasoned professional to lead our UX Research team who can embody our vision of fostering collaborative partnerships, achieving excellence in research methodologies, encouraging continuous learning and growth, and empowering user-centric design through data-informed decision-making.

Key Responsibilities and Duties:

  • Lead research efforts from initial exploration to post-launch analysis, collaborating with product managers and engineers to integrate findings into the product lifecycle.
  • Mentor and lead the UX research team, promoting a culture of excellence and collaboration and organizing regular training and workshops to update their skills with current UX research trends.
  • Deliver impactful insights that inform both strategic and tactical product and design decisions.
  • Champion a learning-oriented environment, encouraging feedback and professional growth among team members.
  • Innovate and refine UX research methodologies, integrating approaches like competitive benchmarking, heuristic analysis, and think-aloud usability testing.
  • Collaborating closely with stakeholders ensures alignment between user needs, expectations, and product visions and goals.

Qualifications and Skills:

  • The ideal candidate should have a minimum of 10 years of experience in UX research, with a proven track record in integrating user research into product designs.
  • The candidate must possess at least four years of management experience and showcase leadership, mentoring, and career development abilities for UX researchers.
  • The individual possesses proficiency in quantitative and qualitative research methods, has a strong understanding of statistical experimental design, and is familiar with techniques such as conjoint analysis, Kano model analysis, and other statistical analysis methods.
  • A strong dedication to designing with user needs in mind while also understanding the goals of both the customer and the team.
  • The individual possesses strong communication and leadership skills, adept at guiding team growth and fostering effective cross-departmental collaboration.
  • We prefer candidates with a degree in Human Factors, HCI, Experimental Psychology, Information Science, or Computer Science, but we will also consider equivalent experience.
  • Industry-standard qualifications or certifications in UX Research are a plus, as is experience with the Lean UX framework and working in a Retail/e-commerce environment.
  • This role is on-site in Irving, TX. 
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