Job Summary:

The Regional Facilities Manager is responsible for the oversight of assigned facilities, maintenance programs, and direct reports in assigned zones.

Daily responsibilities are primarily focused on leading Sr. Area Facilities Managers on the day-to-day operations of equipment, property, and physical plant and ensure compliance with established maintenance programs and regulatory requirements.

The overall execution of responsibilities and delivery of service must be aligned with the team’s Mission, Vision, and Purpose that has been committed to all SEI stakeholders and customers.

Job Responsibilities:

• Primary senior leader liaison for the department with all customer stakeholder groups.
• Delivers best in class service every day to our customers through a commitment of the team's Mission, Vision, and Purpose.
• Must have a strong buy-in in Leadership’s strategy and embrace constant change to achieve overall goals.
• Conduct bi-weekly one-on-one with direct reports through the guardrails of coaching, developing and accountability, while following the 70-20-10 rule.
• Hold weekly Team meetings with assigned direct reports to review Development’s strategic outlook and tactical execution of assignments.
• Following up weekly with established expectations of executing market ride-a-longs with stakeholders, auditing PCA inspections, and soliciting feedback from internal/external stakeholders on a continuous basis.
• Routinely review and audit service provider breached work orders and observe accountability calls lead by direct reports.
• Onboard of new team members through the execution of the Development team’s SOP
• Execute team goal setting along with quarterly and end of year performance assessments.
• Succession Plan - quarterly talent assessment of all direct reports utilizing 9 box, continuously updating talent pipeline/bench strength.
• Build and execute development plans for all direct reports. Plans must be actionable, measurable and objectively clear.
• Weekly Recap – documented high level review of all the follow up performed current week as well as the findings, feedback, and action plans created from that follow up.
• Manages the day-to-day maintenance processes for coverage area(s).
• Includes monitoring of open calls, KPI review /analysis, multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot verification, compliance with all maintenance related governance. (Service provider accountably SLA’s)
• Manages all facilities driven projects for equipment, building systems, and betterment replacements.
• Include compliances with project scope and budget; including project life-cycle duties.
• Responsible for maintenance expense budget and capital budgets for coverage areas. Includes budget versus actual explanation and root cause analysis.
• Build action plans with deliverable results based from monthly R&M exception reporting.
• Utilizes data to drive actionable results for efficient expense and capital spend.
• Field and site visits to evaluate service levels with reactive and preventative maintenance programs. 
• Utilize store visits to formulate equipment and business system replacement programs.
• Represents the Facilities department in meetings / discussions / site visits with Operations and Franchisees and other key stakeholders.