Welcome to our employment section. Here you can view our current job openings and apply for positions online.
Pursuant to the San Francisco Fair Chance Ordinance and/or any other applicable law, 7-Eleven, Inc. will consider for employment qualified applicants with arrest and conviction records.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.
Certain states require disclosure of pay ranges for positions for which 7-Eleven is hiring, including, but not limited to, Nevada and Connecticut. In compliance with state law, where applicable, 7-Eleven is providing the pay ranges for Corporate store roles on the attached document. This document is only to be used in States which require pay range disclosures.
Applicants have rights under the Federal Employment Laws: (1) Family Medical Leave Act (FMLA), (2) Equal Employment Opportunity (EEO), and supplement and (3) Employee Polygraph Protection Act (EPPA) (effective August 1, 2016).
7-Eleven is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact the HR Service Center at 1-888-886-1801 and let us know the nature of your request and your contact information.
Please review the 7-Eleven Applicant and Employee Privacy Notice. By continuing, you acknowledge reviewing and understanding the 7-Eleven Applicant and Employee Privacy Notice
Job Overview:
The primary responsibility of the position is to answer incoming customer service emails and calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns. Selected candidate will be responsible for composing accurate and detailed email responses and entering case information into various software programs.
Core Job Responsibilities:
- Providing an exceptional customer experience to our customers via phone or email
- Data entry of accurate and detailed information into the Customer Service claims database
- Reviewing and making necessary changes and/or updates to loyalty accounts.
- Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
- Resolve Speedway Mall (online) inquires and issues.
- Monitoring Speedway Social Media accounts and responding as the Voice of Speedway.
- Must be able to work weekends
Minimum Requirements
Education Level: High School Diploma, additional education a plus.
Work Experience Desired: Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
- Excellent verbal & written communication skills.
- Professional email and phone etiquette.
- The ability to multi-task and function in a fast-paced work environment.
- Strong problem-solving skills.
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