Employee Service Center Processor

Job Description:
This job is in the Employee Service Center, 7-Eleven's contact center for Human Resources Services. We answer inbound calls from employees and management in both the U.S. and Canada related to Payroll, general HR Shared Services inquiries, as well as provide support for Workday, our HR & Payroll system including login issues and password resets. This position works daily with our employees, both store and non-store, Operations, Human Resources, Payroll and Personnel Administration.

Core Job Responsibilities:

• Answer inbound employee calls regarding Payroll and HR Shared Services questions/issues.
• Utilize ServiceNow to create a ticket for each call.
• Assist Store Leaders and other end users with various HR system processes, such as time entry, direct deposits, new hires, onboarding, disciplines and separations, etc.
• Assist employees, Store Leaders and Area Leaders with I-9 & E-Verify compliance questions.
• Assist store management with time system questions and training.
• Assist in the data entry/processing of confidential personnel information into various HR systems.
• Reset various HR system passwords.
• Respond to emails sent to the department mailbox as requested.
• Other miscellaneous duties as requested or assigned by the Coordinator or Supervisor.

Work Experience Desired:

• Customer Service
• Knowledge of Microsoft Office applications (Outlook, Teams, Excel, Word)
• Knowledge of Workday Payroll & HR system is preferred
• Experience in either Personnel Administration, Payroll or Human Resources is a plus

Education Level:

• High School graduate or equivalent

Other Skills:

• Ability to communicate effectively both verbally and in writing
• Excellent interpersonal skills
• A desire to serve others
• Work well in a team environment
• Capable of working in a fast-paced environment
• Be flexible and able to adapt to an ever-changing environment
• Possess a strong willingness to learn

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.