Responsibilities:

• Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.
• Create Experience with Word, Excel, and other MS Office suite applications
• Excellent communication skills and the ability to research and resolve issues  
• Solid understanding of basic computer functions work orders for maintenance technicians, managers, and store personnel.
• Log relevant cases and tech support to the Help Desk
• Dispatches car wash and safe work orders to appropriate vendors.
• Responds to emails from other departments and outside contractors and vendors.
• Investigates store fuel tank issues and clears alarms by running tank line tests.
• Works Charge Disputes queue to help assist Franchisee’s with disputing maintenance charges.
• Check 7-11 Integration Failures and correct any work order that does not dispatch correctly.
• Manually order and research parts orders that fail due to cost center, company code, etc.
• Redirect incorrect work orders assigned to Maintenance Operations queue
• Provides support to other departments within Speedway for maintenance related issues.
• Completes other duties, including special projects, as assigned by Supervisor.

Education Requirements:

• High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications

Required Skills:

• Excellent communication skills and the ability to research and resolve issues

• Solid understanding of basic computer functions

• Ability to multi-task

• Ability to conduct and complete Company business in a professional and ethical manner

Possibility of working evening, nights, weekends, and holidays (via a set schedule)