HRSS Coordinator

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The HR Shared Services Coordinator serves as a key support role within the HR Shared Services department, providing administrative assistance and operational support for HR processes and employee inquiries. This position acts as a first point of contact for employees seeking HR assistance, managing documentation, and ensuring accurate data entry into HRIS systems. The Coordinator collaborates with various HR teams to facilitate efficient delivery of HR services while maintaining confidentiality and compliance with company policies and procedures.

KEY DUTIES AND RESPONSIBILITIES:

• Process employee documentation including onboarding paperwork, status changes, and separations in a timely and accurate manner

• Review employee I-9s and E-Verify cases to ensure compliance with federal guidelines

• Respond to employee inquiries via phone, email, and ticketing systems regarding HR policies, procedures, and benefits

• Maintain employee files and HR documentation in compliance with record retention policies and legal requirements

• Update and maintain employee information in HRIS systems, ensuring data accuracy and integrity

• Provide administrative support for HR projects and initiatives as assigned

• Identify opportunities for process improvement within HR Shared Services operations

• Track and monitor HR service requests to ensure timely resolution and follow-up

EDUCATION AND EXPERIENCE:

EDUCATION: Choose highest level of education required for the role.

YEARS OF RELEVANT WORK EXPERIENCE: 1+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook

• Experience with HRIS systems such as Workday, ADP, or similar platforms

• Strong attention to detail and data entry accuracy

• Excellent customer service skills with the ability to handle inquiries professionally and efficiently

• Effective written and verbal communication skills

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment

• Problem-solving skills with the ability to research and resolve basic HR inquiries

• Knowledge of basic HR terminology and processes

• Strong organizational skills and ability to maintain accurate records

• Ability to maintain confidentiality when handling sensitive employee information

• Adaptability to changing priorities and procedures

• Basic understanding of HR compliance requirements and documentation standards

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.