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Director, Supply Chain Technology
Job ID 2024-269002▶ Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
▶ About This Opportunity
JOB SUMMARY:
As a Director, Supply Chain IT, this role will be primarily responsible for identifying, developing, and implementing projects and initiatives to meet needs of Supply Chain/Logistics IT Platforms. We are seeking a technically strong person who is eager to manage a team. Ideally, you will have experience executing a enterprise scale green-field application implementation. You will have mentored and managed a team in the past, and you have passion for technology. This is a dynamic, highly diverse team, and we are passionate about embodying a culture of positivity. Provide management and guidance to the Supply Chain/Logistics Application Team staff, focus on the implementation of new and enhanced applications, high availability and quick resolution of the services delivered. This position has responsibility for all support aspects of 7-Eleven's Supply Chain/Logistics IT Function, including integration with standard 3rd party applications, warehouse management applications, corporate and retail applications. Maintain, close liaison with various business partners, vendors and product teams, and ensure ongoing service and support can be maintained to defined service levels.
KEY DUTIES AND RESPONSIBILITES:
- Responsible for this portfolio’s budget, projects, and resources planning.
- Lead the development, delivery, and operations of technology solutions to support the modernization of supply chain and logistics capabilities
- Lead the efforts to stay current on the logistics and supply chain technology stack and platforms
- Responsible for partnership and collaboration with various cross-functional teams (Supply Chain/Logistics business teams, product management teams, store operations, Merchandising teams, and other IT Teams) to modernize supply chain platform.
- Provides technical oversight across systems and applications, leverage skills across multiple apps.
- Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Consults with the primary stakeholders of the application in conjunction with development managers in order to understand the strategic objectives of users.
- Assess project risks and develop contingency plans.
- Identifies and obtains commitments from required resources. Maintains team cohesiveness and holds resources accountable to commitments.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the Supply chain Area; Accountable for resource planning.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions.
- Mentor and coach leaders & individual contributors reporting to this position and play an active role in raising the talent bar across the technology team.
EDUCATION AND EXPERIENCE:
- Education: Bachelors/4 Year Degree
- Years of relevant work experience: 15+ years
- Years of management experience: 5+ years
SPECIFIC KNOWLEDGE AND SKILLS:
- 15+ years of hands-on enterprise scale software application development skills
- 5+ years of demonstrated experience with mentoring and some experience people management
- Proven experience in implementation and delivery of large enterprise scale supply chain/logistics green-field applications (Order Management, Demand Planning and Forecasting solutions, Procure to Pay & Order To Cash solutions, Control Tower etc)
- Senior stakeholder management experience
- Expert level understanding of Software Architecture, Database, Network, Operating System, Hardware, and IT Security concepts is required.
- Ability to interface with business areas and effectively translate business needs into technology solutions.
- Ability to keep abreast of new technological and or/procedural developments and demonstrate knowledge and expertise with software tools and an ability to evaluate.
- Ability to deal with ambiguity and conflict resolution.
- Strong leadership, planning and project management skills.
- Ability to manage large budgets with good financial discipline.
- Excellent written and verbal communication skills.
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