Welcome to our employment section. Here you can view our current job openings and apply for positions online.
Pursuant to the San Francisco Fair Chance Ordinance and/or any other applicable law, 7-Eleven, Inc. will consider for employment qualified applicants with arrest and conviction records.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.
Certain states require disclosure of pay ranges for positions for which 7-Eleven is hiring, including, but not limited to, Nevada and Connecticut. In compliance with state law, where applicable, 7-Eleven is providing the pay ranges for Corporate store roles on the attached document. This document is only to be used in States which require pay range disclosures.
Applicants have rights under the Federal Employment Laws: (1) Family Medical Leave Act (FMLA), (2) Equal Employment Opportunity (EEO), and supplement and (3) Employee Polygraph Protection Act (EPPA) (effective August 1, 2016).
7-Eleven is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact the HR Service Center at 1-888-886-1801 and let us know the nature of your request and your contact information.
Please review the 7-Eleven Applicant and Employee Privacy Notice. By continuing, you acknowledge reviewing and understanding the 7-Eleven Applicant and Employee Privacy Notice
IT Service Delivery Specialist
Job ID 2024-266616▶ Who we are
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
▶ About This Opportunity
IT Service Delivery Analyst
Job Description Summary
This position requires a motivated individual working to review and analyze IT incidents and tech dispatches to ensure that necessary tech/part dispatches are created and monitors to ensure that ETAs are provided and follow-up with associated departments and vendor partners to ensure timely resolution of store IT issues.
The IT Service Delivery Analyst will be part of a 24/7/365 team ensuring that store IT issues are addressed are resolved within SLA (Service Level Agreement).
Duties
- Utilize ticketing system (ServiceNow) and remote tools to monitor store incidents to ensure that incidents are worked with the appropriate urgency and tech dispatches are placed
- Utilize ticketing system (ServiceNow) and other tools like PowerBI to review, analyze performance to ensure resolution to store technical issues are resolved in a timely and efficient manner
- Ensure that tech dispatches are placed correctly and received by the appropriate vendor
- Monitor tech dispatches through completion and ensure that any additional actions post tech dispatch are being undertaken through use of ServiceNow reporting and other tools like PowerBI
- Monitor service performance to identify areas for improvement and implement and suggest and implement changes
- Escalate procedural or action misses to the appropriate supervisory teams withing internal and external teams for correction/action
- Create and manage feedback loop for improvement with internal and external teams
- Become a subject matter expert in P1/P2 incidents requiring tech/part dispatch through review of the internal knowledge base and other materials
- Track and provide status of active P1/P2 dispatched incidents.
- Develop knowledge base for tech support (review of available materials and tech support call recordings)
- Complete other duties, including special projects, as assigned by Management
Education and Experience Requirements
- Proficiency with Microsoft products (Outlook, Word Excel)
- High School Diploma
- Bachelors Degree Preferred
- ITIL Certified Preferred
- Experience with ITSM tools (ServiceNow preferred)
- IT Technical Support experience (remote and hands-on)
Jobs for You
- Assistant Store Leader (Assistant Manager) Store/Restaurant Management Florence, Kentucky
- Store Crew (Associates) Store/Restaurant Zanesville, Ohio
- Store Crew (Associates) Store/Restaurant Kalamazoo, Michigan