Welcome to our employment section. Here you can view our current job openings and apply for positions online.
Pursuant to the San Francisco Fair Chance Ordinance and/or any other applicable law, 7-Eleven, Inc. will consider for employment qualified applicants with arrest and conviction records.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.
Certain states require disclosure of pay ranges for positions for which 7-Eleven is hiring, including, but not limited to, Nevada and Connecticut. In compliance with state law, where applicable, 7-Eleven is providing the pay ranges for Corporate store roles on the attached document. This document is only to be used in States which require pay range disclosures.
Applicants have rights under the Federal Employment Laws: (1) Family Medical Leave Act (FMLA), (2) Equal Employment Opportunity (EEO), and supplement and (3) Employee Polygraph Protection Act (EPPA) (effective August 1, 2016).
7-Eleven is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact the HR Service Center at 1-888-886-1801 and let us know the nature of your request and your contact information.
Please review the 7-Eleven Applicant and Employee Privacy Notice. By continuing, you acknowledge reviewing and understanding the 7-Eleven Applicant and Employee Privacy Notice
Live Delivery Operations Associate
Job ID 2024-269415▶ Who we are
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
▶ How we lead.
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed.
- Be Courageous with Your Point of View.
- Challenge the Status Quo.
- Act Like an Entrepreneur.
- Have an “It Can Be Done” Attitude.
- Do the Right Thing.
- Be Accountable.
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
The Company
7Drive is 7-Eleven’s delivery division and we’re on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.
The Opportunity
A Customer Experience Agent is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.
Responsibilities
- Coordinate the On-Time Delivery Transactions by client, region, and area.
- Navigation and processing transactions using Skipcart Proprietary Software.
- Ability to assist in driver navigation.
- Ability to read and translate/understand maps/distance/time to destination.
- Assist New Drivers in Online Account Registration.
- Meet required metrics or service levels required by our clients.
- Adherence to the company policies and work standards.
- Demonstrated comprehension skills for the purpose of determining customer issues and problemsolving with the intent of keeping customers for the long-term.
- Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieveon time delivery.
- Ability to interact with distressed parties to provide information in response to inquiries aboutprocesses and services and to handle and resolve delivery transactions.
- Demonstrated multi-tasking skills in the above-listed fields.
- Maintain a sense of urgency combined with getting work done completely, accurately and inaccordance with Company standards.
- Ability to work effectively in a high demand and fast paced environment.
You Bring
- High School Diploma or equivalent with 12 months’ experience in a service-related roleBasic Knowledge of computer skills including Microsoft Office application softwareExcellent verbal and written communication skills.
- Ability to utilize basic math computation skills.
- Fast typing skills; using a touch typing system is a plus.
- Required to work a flexible schedule that provides needed coverage for customer service levels.Required to read and follow all company policies and procedures.
- Able to maintain a regular work schedule to meet the needs of the business. Support and model thecompany values.
- Experience with quick service restaurants or retail operations is highly preferred.
Jobs for You
-
7-Eleven
-
7-Eleven
-
7-Eleven