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Manager, Driver Ops, S&A [Driver Earnings]
Job ID 2024-261195▶ Who we are
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
7NOW is the ecommerce division of 7-Eleven, dedicated to revolutionizing convenience e-commerce and delivery across the United States. Our mission is to serve our community by connecting our ecommerce customers with merchant partners, supported by local gig-economy drivers. As part of our integrated approach, Skipcart, which is the last mile delivery business unit of 7-Eleven, plays a crucial role in ensuring swift and efficient deliveries.
We are seeking a skilled and motivated Manager, Driver Operations S&A, Driver Earnings to join our dynamic team. You will play a vital role in understanding market trends, identifying growth opportunities, and enhancing operational efficiency within the Skipcart team. As a manager, you will be responsible for formulating and executing Driver Earnings Strategies based on market dynamics, business goals, and regulatory requirements to ensure sustained growth and competitiveness. Your expertise will be pivotal in shaping strategies for sustainable growth and improvement across various markets.
Responsibilities
- Driver Earnings Strategy: Develop and implement driver earnings strategies aligned with business goals, ensuring a balanced approach that considers both driver satisfaction and business performance
- Driver Engagement and Retention: Implement communication strategies to keep drivers informed about earnings and potential efficiency improvements through new features and initiatives. Lead the development, launch, and management of these initiatives.
- Data Analysis: Utilize data-driven approaches to analyze real-time driver activity. Develop predictive models to forecast driver efficiency in specific areas and during peak hours, ensuring optimal performance to meet customers’ delivery needs.
- Market Research: Stay up to date with industry trends, competitor practices, and evolving gig-economy demands. Leverage this information to continuously refine our driver efficiency strategies.
- Collaboration and Partnerships: Collaborate with cross-functional teams, including Operations, Analytics & Data Science, and Product, to seamlessly integrate driver insights into efficiency optimization efforts. Foster partnerships with external stakeholders to enhance the overall driver experience.
- Flexible Solutions: Identify and explore flexible driver efficiency solutions and innovative rewards/perks to ensure an engaged driver community that adapts to changing market conditions and consistently enjoys positive experiences delivering with Skipcart.
- Performance Measurement: Define and implement key performance indicators (KPIs) to evaluate and understand the impact of initiatives on driver efficiency. Regularly report insights to leadership, enabling informed decision-making.
- Continuous Improvement: Establish a mechanism to regularly evaluate operational processes and strategies. Identify areas for improvement and design initiatives to continuously optimize our operations, fostering a culture of continuous improvement.
- Compliance: Ensure all driver efficiency initiatives adhere to local labor laws, gig-economy standards, and relevant regulations. Maintain compliance to uphold ethical and legal standards in our operations.
SPECIFIC KNOWLEDGE AND SKILLS:
- Bachelor’s degree in Business, Economics, Data Science, or a related field. In lieu of degree, atleast 8+ years of total relevant experience will be considered.
- Proven experience (4-6 years) working with data analysis, cost optimization, and financial analysis.
- Proficiency in complex SQL queries for data extraction and manipulation, MS Excel, and data visualization platforms.
- Strong analytical and problem-solving skills with the ability to draw insights from complex data sets.
- Excellent communication skills, both written and verbal, with the ability to convey technical insights to non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong attention to detail and Insatiable intellectual curiosity.
- Experience in the gig economy, food delivery, or logistics industries is a plus.
- Additional professional certifications in strategy, analytics, or relevant areas are advantageous.
- Master's degree is a plus.
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