Manager, Operations Communications

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

Are you a proven communications leader with a passion for people, strategy, and great results? The 7-Eleven Corporate Communications team is looking for a strategic communications leader to oversee the best-in-class Operations Communications team in producing impactful and timely communications for Stores and Field Operations teams that unite our family of brands.

As the Manager of Operations Communications, you’ll take the lead on building a communications strategy that engages Franchisees, Corporate Store Leaders, and Field Operations teams through providing streamlined and influential communications that support driving sales and traffic to stores.

This role is a centralized voice with scope in both Strategic and Operations communication platforms. You’ll lead the development and execution of organization-wide communications plans and creative initiatives that contribute to the awareness & engagement of 7-Eleven employees & leadership. And you’ll guide a powerhouse group of communication professionals to bring our corporate strategy to life through creative, fun, and inspiring ways of working and thinking. 

KEY DUTIES AND RESPONSIBILITES:

• Lead a team of high-performing communicators and storytellers.

• Define and set clear goals and KPIs for the team that sets the standard for the quality of work needed to effectively communicate company priorities to stores.

• Create annual communications strategy for 13,000 Franchise and Corporate Store Leaders leveraging audience segmentation and operations understanding.

• Work directly with senior leaders and key strategic partners to provide counsel and communications support that strengthens our business strategy.

• Drive the ideation, design and implementation of compelling communication plans and campaigns across a variety of platforms that resonate with and positively impact operations.

• Oversee multiple workstreams simultaneously to ensure deadlines/budgets are met and that communications plans are aligned to company goals.

• Guide best-in-class operations communications channel management of our email platforms, company intranet and more, including providing direction to our Video team and Operations Readiness teams.

• Manage the continuous improvement of communications processes and guidelines to ultimately streamline how we work and maximize our productivity outputs.

• Key strategic influencer proactively working to elevate the value proposition of Corporate Communications to the organization.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 6+ years

YEARS OF MANAGEMENT EXPERIENCE: 2+ years

SPECIFIC KNOWLEDGE AND SKILLS:

• Proven leadership experience with an ability to manage an internal team as well as key Operations stakeholders

• Experience in translating business objectives into integrated communication and/or creative strategies and tactics that drive business performance

• Advanced level project management and C-Suite collaboration experience

• Proven presentation skills and comfortability in taking complicated frameworks/processes and presenting in compelling way to stakeholders.

• Excellent communication, storytelling ability, presentation, advanced writing and editing skills

• Knowledge of SharePoint and mass communication platforms, i.e., Poppulo, Zipline

• Expert knowledge of Microsoft office suite

• Previous QSR, Retail or Franchisee experience a plus

• Preferred knowledge of AP style, agency management, Social Media monitoring and response

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job.  This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.