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Manager, User Experience (UX) - 7NOW
Job ID 2024-268457▶ Who we are
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
▶ About This Opportunity
The User Experience Manager is responsible for leading, coaching, and developing top talent focused on designing intuitive, quality products through collaboration with end users and digital product teams. The User Experience Manager works closely with designers to create awesome digital product designs, communicate and present across all levels of the organization, and support cross-functional product teams.
Duties and Responsibilities:
- Practice Leadership: Leads UX team members in establishing standards and best practices for design, including the creation and adoption of an enterprise design system. Helps define, measure, and increase UX practice maturity. Reports overall effectiveness and impact of the UX team to senior leadership. Acts as an evangelist for UX, influencing organizational culture to be more user focused and customer obsessed. Raises the level of conscious competency in UX and design literacy for stakeholders and partners across all functions and business units.
- Strategy & Planning: Helps a multidisciplinary UX team design best-in-class, innovative digital products based on a thorough understanding of 7-Eleven customer and associate needs. Defines UX strategy approaches and methods for the organization. Designs for the convenience store customer of the future. Aligns UX activities across multiple work groups and product roadmaps. Leads communication with operational groups and proactively seeks to understand business needs and plans. Coaches UX Leads in the creation of work plans and selection of appropriate design methods to support strategic business goals. Plans and facilitates design reviews and critique sessions with crossfunctional groups of participants.
- Project Execution: Guides and coaches UX designers at all stages of the design process. Ensures that standards of quality are upheld while also delivering outcomes on time. Leads group ideation and product review sessions. Acts as a partner to senior product management leaders. Reviews and provides feedback on product and service design at all levels of fidelity and interactivity. Guides the analysis of user research insights and helps designers formulate and articulate sound rationale for design decisions.
- People: Directly manages small team of UX professionals including Interaction Designers and Visual Designers. Serves the team by providing leadership, coaching, and mentoring on a daily basis. Conducts assessments of UX team needs, defining roles and creating new positions as needed. Attracts, retains, and develops top UX talent. Conducts performance reviews, updating individual development plans and providing performance feedback to UX team members. Sets the standard for building good relationships and collaborating closely across functional groups (product management, software engineering, marketing, etc.) Guides team members in UX strategy, alignment, analysis, and execution tasks.
- Education: Bachelors/4 Yr Degree (optional). Design, HCI (human computer interaction) related degrees preferred.
- Experience: Atleast 8 years of overall experience and 3 years of management/leadership experience.
- Experience with User experience strategy, design team leadership, human computer interaction design, digital product UX design, service design.
- UX Leadership: experience directly supervising and coaching UX designers in a modern digital product enterprise environment.
- UX Strategy: expert at developing a strategic approach to UX work including analysis of business strategy, value innovation, validated user research, and killer UX design.
- Prioritization: experience balancing workloads across teams, scoping UX work to be done, and proactively ensuring the best people will be available at critical points in the design process.
- Thought Leadership: can act as a primary resource for up-to-date UX and service design knowledge and industry trends.
- Balance creative intuition and tasteful artistic sensibilities (right-brained) with rigorous analysis and thoughtful design rationale (left-brained).
- Strong business acumen and experience in managing multiple stakeholders and leadership expectations.
- Strong expertise of the user-centered design process, methods, principles, and skills.
- Excellent leadership, communication, project management, and organizational skills.
- Knowledge and understanding of Agile, Lean UX and Mobile First.
- Proficient in all areas of UX design including interaction design, information architecture, visual design, prototyping, and user research.
- Experience working on a product from inception to shipment.
- Solid proficiency in design, prototyping and collaboration tools including Figma, Figjam, Adobe Suite, and Jira.
*This role is onsite based in Irving, TX.
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