Manager, User Experience

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations. Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

Job Summary

As a UX Manager, you will manage a team of UX designers focused on building the next wave of innovative products and services. The manager will be partnering with Consumer Product and Technology leaders to define and drive high quality design deliverables across the product design initiatives.

Key Responsibilities and Duties

• Provide UX program oversight of all the Consumer 7-Eleven product space initiatives
• Lead a group of UX designers, inspire and mentor them, serve as a champion of their work, guide them, and elevate their efforts to the next level
• Collaborate with key stakeholders, product, and technical leaders to gain alignment and shared understanding of the product vision and key goals
• Contribute to strategic decisions that shape the future of the 7-Eleven customer experience
• Partner with key stakeholders, product, and technical leaders to gain alignment and shared understanding of the product around its vision and key goals
• Anticipate bottlenecks, provide escalation management, and articulate risks, trade-offs, and recommend priorities based on balancing customer needs, business needs and technical constraints
• Gather feedback from others, and provide coaching and mentoring of direct reports

Qualifications and Skills

• 8+ years of professional experience in UX design, with 3+ years leading and managing UX design teams
• Strong expertise in user-centered design processes, methods, and principles
• Proficiency across UX design disciplines: interaction design, information architecture, visual design, prototyping, and user research.
• Solid proficiency with Figma, Adobe Creative Suite, and collaboration tools such as Jira and Confluence.
• Background in using AI agentic tools, with hands-on exposure to working closely with front-end development, UI frameworks and championing design system adoption
• Strong understanding of Agile, Lean UX, and Mobile-First approaches
• Excellent leadership, communication, and organizational skills, with proven ability to manage multiple stakeholders and complex priorities
• Degree in HCI, User Experience & Design, or related field preferred (equivalent experience will be considered).

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.