Senior Program Support Analyst

The Senior Program Support Analyst provides guidance to Merchandising team members on requirements and capabilities of Merchandising Business Systems to facilitate the capture of assortment, promotion, item cost, and cost support decisions / negotiations in an accurate and supportable manner while also building efficiencies across enterprise forms.

KEY DUTIES AND RESPONSIBILITES:

· Serve as subject matter expert to aid the Merchandising team with Merchandise Business Systems related processes, forms, service level, protocols, systems and policies.

· Create macros and build efficiencies for forms that are utilized by the Merchandising teams.

· Act as Merchandising lead for wholesale item setup verification. Collaborate with other departments to provide pertinent data to Category Supervisors to help facilitate faster decisions on item setup.

· Document system and process 'nuances and work-arounds' that are not well known by the Merchandising team in a consistent format that can be used as a point of reference by the organization.

· Assist merchandising team in prioritization of projects and tasks in a time sensitive environment and correctly identify critical paths among task dependencies.

· Considerations include the item master maintenance schedule, the item master keying and proofing processes, code table entry, proofing and approval processes, the processes for addition of new suppliers and stores, etc.

· Facilitate the resolution of escalated merchandising issues related to rejected workflow requests.

· Build relationships with multiple business partners including Pricebook, Category Support, Category Managers, Wholesale partners, IT, etc.

· Communicate effectively with merchandising leadership while aiding the Merch Systems & Program Support Manager in ensuring that planned activities are consistent with SEI strategy.

· Provide support to the Category Support Supervisors dung periods of increased activity.

· Coordinate efforts required to resolve issues/special projects (i.e. compiling data, hosting meetings, coordinating with other departments, etc.)

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

· Strong knowledge of all distribution methods and strategic initiatives.

· Strong knowledge of Merch Systems, specifically Riversand and Oracle.

· Strong excel skills including macros, formulas, pivot tables, VBA.

· Familiarity with McLane's systems for authorizations, etc.

· Familiar with wholesale EDI reports - 832, 879, 888, EDI reject files

· Knowledge of DSD item deposit business rules preferred.

· Ability to elicit cooperation from wide variety of sources, including Category Support, Accounting, IT, etc.

· Highly organized and able to handle multiple tasks in a dynamic environment

· Proficiency in Microsoft Office suite of applications (Excel, PowerPoint, Word) and experience performing data entry, retrieval, and analysis.

· Ability to understand analyze, execute, and train others on complex processes from a system and business perspective.

· Ability to gather and evaluate information from diverse sources and quickly determine necessary actions.

· Must possess strong written and verbal communication skills and the ability to influence others.

· Must be able to clearly define and document problems, processes and solutions related to performing.

*Position not eligible for sponsorship*