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Senior Support Specialist - Utility & Waste Operations

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Job ID 2024-269268
Address 3200 Hackberry Rd, Irving, Texas, 75063, US
Store-ID 00265 Store-Type US Non-Store

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ About This Opportunity

The Sr. Support Specialist for 7-Eleven's Waste Program will be responsible for reviewing, evaluating, and approving waste

invoices.  As the primary owner of our waste data, the Sr. Support Specialist will work closely with 7-Eleven's Waste Operations team, as well as 3rd Party partners to maintain data accuracy while ensuring that 7-Eleven maximizes the programs capabilities.  This role requires a highly organized candidate with strong communication skills to navigate processes in our hauler network. The ideal candidate works independently with minimal supervision and excels at cross-functional collaboration with internal and external stakeholders.

  • Review monthly waste invoices for accuracy and identify billing errors.
  • Track and report key metrics, including miscellaneous and ancillary charges.
  • Collaborate with stakeholders to resolve issues and maintain an issue tracker.
  • Produce various reporting tools for leadership as requested.
  • Track open/close action items on waste accounts, ensuring timely project completion and regular status updates.
  • Coordinate cross-functionally to communicate and resolve waste billing anomalies.
  • Help support waste team respond to service-related inquiries.
  • Education: Bachelors/4 year degree
  • Experience: 3-5 years, Waste/Energy/Finance analytics
  • Strong analytic skills with experience using consumer insights, qualitative and quantitative analysis and data to drive business decisions
  • Experience with Microsoft Excel, Word, PowerPoint, Outlook and other data analysis tools.
  • Excellent written and verbal communication, and problem-solving skills with attention to detail.
  • Strong time-management skills; the ability to thrive in a fast-paced environment and manage multiple, competing priorities to achieve high levels of performance and deliver sustainable results
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