Senior Video Engineer

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Senior Video Engineer is a highly skilled audiovisual and broadcast professional responsible for supporting executive leadership communications, enterprise-wide live productions, and international collaboration across approximately 34 regional meeting offices and corporate facilities.

This role serves as a technical lead for executive broadcasts, town halls, corporate meetings, and international communications, ensuring a seamless experience for leadership teams, stakeholders, and end users. The Senior Video Engineer is expected to operate with a high degree of professionalism, technical expertise, and composure while supporting mission-critical events and high-visibility meetings.

The position requires expertise in live event production, video conferencing technologies, AV systems, troubleshooting, installations, and customer service. This individual must be capable of adapting quickly to changing priorities, resolving technical issues under pressure, and maintaining exceptional service standards for all users, from executive leadership to frontline employees.


Key Responsibilities

Executive Leadership & Broadcast Support

Serve as the primary technical resource for executive leadership meetings, board-level presentations, town halls, and company-wide broadcasts.
Plan, coordinate, produce, and support live and hybrid events for senior leadership and corporate communications.
Operate and maintain production systems supporting live broadcasts, webcasts, streaming events, and executive presentations.
Ensure flawless execution of high-profile meetings where reliability, professionalism, and attention to detail are critical.
Provide white-glove technical support to executive leadership and key stakeholders.

International Communications Support

Support international conferencing and collaboration, including late-night and early-morning meetings with global partners and teams in Japan.
Manage and troubleshoot Zoom, Microsoft Teams, and other collaboration platforms used for international communications.
Coordinate technical readiness for cross-regional meetings and global events.

AV Operations & Engineering

Support audiovisual operations across approximately 34 regional meeting offices and corporate facilities.
Install, configure, maintain, and troubleshoot displays, monitors, conferencing systems, cameras, microphones, and associated AV equipment.
Perform preventative maintenance and lifecycle management of AV infrastructure.
Lead equipment deployments, upgrades, and conference room technology installations.
Maintain documentation and operational standards for AV systems and production workflows.

Technical Troubleshooting & Support

Diagnose and resolve complex audio, video, conferencing, networking, and PC-related issues.
Apply strong analytical and problem-solving skills to identify root causes and implement effective solutions.
Respond effectively during high-pressure situations while maintaining professionalism and confidence.
Provide escalation support for critical incidents affecting executive meetings, broadcasts, or enterprise communications.

Customer Service & Leadership

Communicate effectively with executive leadership, management teams, vendors, and end users at all organizational levels.
Deliver a consistent, high-quality support experience regardless of title or position within the organization.
Mentor junior team members and assist with knowledge sharing and operational best practices.
Foster strong relationships with internal business partners and external vendors.

Required Qualifications

Extensive experience supporting corporate audiovisual systems, live production environments, or broadcast operations.
Advanced knowledge of:
Microsoft Teams
Zoom
Enterprise conferencing technologies
Live event production
Broadcast workflows
Audio/video signal flow
AV control systems
Basic networking concepts
Windows-based PC support and troubleshooting
Proven experience supporting executive leadership and high-profile corporate events.
Strong communication and interpersonal skills.
Exceptional troubleshooting and problem-solving abilities.
Ability to remain calm, focused, and decisive in high-pressure environments.
Ability to manage multiple priorities while maintaining a high level of service and attention to detail.
Flexible schedule to support executive and international meeting requirements.

Professional Attributes

The ideal Senior Video Engineer:

Leads by example during critical events and productions.
Remains composed and solution-focused under pressure.
Demonstrates sound judgment and professionalism in all interactions.
Anticipates issues before they impact meetings or broadcasts.
Adapts quickly to changing priorities and business needs.
Treats executive leadership and end users with the same level of respect, professionalism, and commitment to service.
Takes ownership of issues from identification through resolution.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.