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Sr Architect - Service Now
Job ID 2024-268410▶ Who we are
Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.
But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.
Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
▶ About This Opportunity
As a Senior Solution Architect, part of the ServiceNow organization, you will collaborate with senior Technology and Business leaders and apply your knowledge of modern technology to influence and innovate solutions that impact the business. In this role we will look to you to:
- Apply your extensive Solutions Architecture experience by helping to support multiple initiatives across the enterprise and look for opportunities to promote reusability and optimization
- Provide consulting expertise with our division Architects and be a champion for helping to design and implement solutions in ServiceNow, along with integrations with multiple systems and organizations.
- Help application teams and other critical teams within the enterprise to ensure the completed application and platform architectures align with the cybersecurity, resilience, scalability, and availability standards
- Demonstrate a strong passion for following and sharing architecture and design best practices and drive continuous technology transformations toward the zero-touch and zero trust models to minimize technical debt
What Will You Do?
- Architecture responsibility within a major segment of Technology Architecture in support of the ServiceNow/IT business unit
- Works with the Senior leadership within Technology and Business to develop architecture priorities and direction to enable business imperatives
- Displays strong thought leadership in pursuit of modern architecture principals and technology modernization
- Drives continuous technology transformation to minimize technical debt
- Create a partnership with Senior Software Engineering
- Looks for opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise
- Defines and leads technology proof of concepts to ensure feasibility of architecture solutions
- Hands-on prototyping of new technology solutions
- Partner with Software Engineering to execute proof of technologies
- Defines target state technology architecture and roadmaps
- Ensures alignment of IT initiatives with the target state
- Builds strong partnership with engineering to ensure proper alignment of skills with technology direction
- Prepares and delivers comprehensive communications to convey architectural direction and how it aligns with enterprise strategy
- Optimizes talent strategy to ensure proper mix of resources and attracts and recruits best talent
- Continuously improve efficiency and effectiveness of the architecture
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Hands-on experience with ServiceNow architecture and ServiceNow implementations
- Experience leading solutions design, development, and implementing applications with ServiceNow
- Bachelor’s in technology related field or equivalent with 5+ years of technology Architecture experience
- Provided mentorship to architect and Sr. Developers
- Organizational and transformational experience in an agile operating model
- Establishes strategic technology direction and architecture vision for an organization
- Strong proven Software Engineering experience
- Developed technology target state, roadmaps that aligned to Short- and Long-term business goals
- Strong grasp of value creation and business capability models
- Innovation and Continuous Improvement
- Must be passionate about technology transformations
- Has hands on experience in the last 5 years
- Executed technology modernization initiatives including migration to cloud native and API Strategy
- Current deep experience with AWS, APIs, accelerators
- Good understanding of security
- Experienced with large scale technology platforms
What is a Must Have?
- Bachelor’s degree or its equivalent in work experience.
- Six years of experience in enterprise, application, and/or information architecture within a line of business or enterprise area
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