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Windows Client System Engineer

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Job ID 2024-263543
Address 3200 Hackberry Rd, Irving, Texas, 75063, US
Store-ID Store Support Center Store-Type US Non-Store

▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

  1. Be Customer Obsessed
  2. Be Courageous with Your Point of View
  3. Challenge the Status Quo
  4. Act Like an Entrepreneur
  5. Have an “It Can Be Done” Attitude
  6. Do the Right Thing
  7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶ About This Opportunity

Job Title: Windows Client System Engineer

Primary Responsibilities:

  • Analyze complex client system configuration issues and provide solutions.
  • Manage and maintain Windows client Virtual Desktop environments (Microsoft Azure).
  • Manage and maintain Windows client Active Directory Group Policy (GPO) in multiple domains.
  • Deliver driver packages used for distribution through Configuration Manager (SCCM).
  • Create and update documentation of troubleshooting and resolution. Provide in-house training when required.
  • Create, manage, and deploy custom Windows automated OS images through Microsoft Deployment Toolkit and SCCM/OSD.
  • Create, manage, and deploy custom Windows automated OS images through Microsoft Intune (AutoPilot), including custom configuration Profiles (CSP).
  • Create, manage, and deploy Windows client global changes.
  • Interface and coordinate with vendor technical personnel in providing problem resolution.
  • Manage and resolve issue escalations from multiple teams/departments that are chronic or not resolved.
  • Collaborate with other teams to ensure that cloud-based solutions function and scale properly.
  • Provide technical documentation for knowledge base articles for current and future business processes.
  • Assist coordination of project delivery by participating in design reviews and walk-through to communicate systems designs and validate proposed solutions.
  • Complete other duties, including special projects, as assigned by Management.
  • Work with business partners to elicit high-level requirements and capture business needs to define vision and scope.
  • Engage with subject matter experts to incorporate usability and user interface needs when designing systems.
  • Manage multiple tickets and work them in order of emergency to lowest priority.

Qualifications:

Must-Have:

  • Bachelor's degree, preferably in Computer Science, Management Information Systems (MIS), or another technical field; OR 8+ years of equivalent work experience.
  • Experience with Microsoft AutoPilot and Windows 10 deployment.
  • Strong understanding of client management tools and processes.
  • Minimum 5 years of experience managing clients in distributed retail environments.
  • Strong working knowledge with one or more scripting languages - PowerShell, Windows Command Script, Visual Basic Script, Python.
  • Strong troubleshooting skills and root cause analysis.
  • Experience interfacing with vendors.
  • Experience working with cross-functional business and IT groups.

Nice-to-Have:

  • Working knowledge of PCI requirements.
  • Experience with other enterprise management and application whitelisting tools such as Tanium and Carbon Black.
  • Experience with SDLC and/or Agile project methodologies.
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