The Area Leader is responsible for directly driving sales and profits for a multi-unit area of store locations. Oversees and ensures that the overall condition of all stores comply with company standards including but not limited to cleanliness, food services, store and food sanitation, customer service and merchandising – thereby maximizing store profitability, expense control, inventory levels and shortage control – assures every experience is fast, friendly and delicious. The Area Leader fosters a coaching environment where team members want to excel and are recognized for their achievements.

• Drives sales and profits for a large scope of high volume, complex locations
• Coaches/develops General Managers on establishing plans to help them achieve goals
• Conducts regular store visits in accordance with Playbook to ensure compliance with all company policies and procedures
• Ensures that all labor management tools are effectively implemented and that labor targets are achieved. Ensures that allocated store staffing hours are properly scheduled to provide the best level of customer service
• Conducts, attends, and actively participates in monthly regional meetings as per the Playbook
• Engages with merchandising team to suggest ways to increase sales, expand markets, and promote business
• Plans and implements marketing campaigns and sales promotions, and oversees merchandise displays to meet all operational excellence goals
• Monitors all store activities to ensure that customers receive exceptional customer service
• Builds strong, sales focused teams through recruiting, hiring, training and coaching to develop top performing team members
• Coaches and supervises team members in all store responsibilities
• Coaches and assists team members on how to handle difficult and complicated situations, including employee disciplinary action
• Ensures all human resources policies and procedures are timely and accurately administered, including performance reviews, compensation transactions, new-hires, terminations, leaves, employee relations, safety and legal compliance matters
• Encourages and champions multi-unit store locations in providing friendly customer service in greeting and assisting customers, and responding to customer inquiries and concerns
• Serves customers by maintaining our philosophy, supported by a value proposition that every experience will be fast, friendly and delicious
• Maintains 100% in-stock operational excellence on top selling items
• Ensures store operations are current on product offerings and promotions
• Follows company dress code standards as applicable to Area Leaders
• Performs any other duties as needed for effective and efficient operations of assigned store locations
• Ensures work attendance in compliance with Company expectations.