JOB SUMMARY:

This position is responsible for the maintenance and/or repair of a wide variety of specialized equipment in an assigned group of 7-Eleven (family of brands) stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician.  Position reports to the Area Facilities Manager.  

KEY DUTIES AND RESPONSIBILITIES:

Job responsibilities and qualifications may be superseded by local, state or federal regulations

• Responds to work orders for a wide variety of in-store equipment which include, but may not be limited to Minor repairs of HVAC, minor repairs to refrigeration, hot beverage equipment (ex. coffee, cappuccino) , cold beverage equipment (ex. tea, fountain, FBD, FCB, creamer machine), fountain/backroom ice makers, hot food equipment (ex. fryers, griddles, tortilla presses, ovens, roller grills, Warmers), fuel dispensers (ex. printers, displays card readers, hanging hardware) etc.
• Responds to work orders related to plumbing, electrical, and general maintenance issues
• Responsible for replacing ‘plug and play’ equipment as needed
• Responsible for ordering and management of parts inventory on truck
• Completes preventative and basic maintenance tasks on structures and other equipment including, but not limited to dispensers, point of sale (POS), computers, security equipment, telephone and data lines, heating and air conditioning systems, refrigeration equipment, lighting, signs, and pumps as required 
• Schedules and prioritizes duties and work assignments on a daily basis
• Completes required reports and paperwork daily to account for the time and use of parts and materials 
• Observes and inspects equipment to determine if servicing or further action is required
• Reads, interprets, and follows procedures described in service manuals per manufacturer guidelines
• Calibrates pumps, dispensers and other equipment in accordance with legal standards
• Recommends when an outside contractor is required to handle a maintenance problem
• Assists in the correction of other maintenance problems as directed by the Area Facilities Manager
• Attends training classes (both in and out of the local area) as required to learn maintenance procedures for specific equipment
• Works on outside equipment, in a safe manner, as required regardless of weather conditions
• Provides training to less experienced technicians as needed
• Advanced troubleshooting and problem-solving skills
• Provides equipment/system training and instruction to other technicians to ensure the safe/proper operation
• Completes other duties, including special projects, as assigned by management
• Complies with and follows all safety regulations and protocols
• Available 24 hours per day, 7 days per week on an on-call emergency basis, in addition to a normal work schedule.

EDUCATION AND EXPERIENCE:

EDUCATION: High School/GED

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: must have more than one certification by manufacturer/government agency

SPECIFIC KNOWLEDGE AND SKILLS:

• Show Leadership
• Peer to Peer Tech support
• Effective communication
• Project Management/Stretch assignments
• Facility location ownership
• Ability to lead the team (meetings, projects…)
• Carries out responsibilities that are highly significant or complex in nature 
• Develops and recommends possible company action involving the assigned area of work
• Must be able to work without direct supervision and with minimal supervision
• Provides advice and guidance to less experienced professionals or other personnel as situations require
• Requires exercising independent decision making and judgment
• Serves as the go to person in the absence of the Area Facilities Manager