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Marketing Manager - Digital & Delivery - Canada

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Job ID 2024-268869
Address 13450 102nd Ave, Surrey, British Columbia, V3T 0C3, CA
Store-ID 02844 Store-Type CAN Non-Store
Ready to be a key leader in Canada’s delivery and digital growth? We have an exciting position at 7-Eleven Canada for you!

In this role, you'll develop and execute a variety of delivery and digital initiatives that accelerate sales and traffic, and enhance the perception of 7-Eleven and its owned brands among customers and Canadian consumers.

You will also lead cross-functional projects and expand digital programs in partnership with the US digital team to provide a superior experience for both customers and the team, enabling an accelerated digital transformation across Team Canada.

Job responsibilities:

  • Delivery program lead:
    • Lead delivery expansion through digital product, cross functional department, and operations integration.
    • Drive customer traffic and sales for delivery through own channel and third-party delivery partners
    • Manage program operations and financials to drive profitable delivery growth, influencing merchandising, marketing and store operations.
    • Strengthen business relationships with third party, delivery partners and identifying new growth opportunitues
    • Key liaison with US delivery operations and product team.
  • Digital product lead:
    • Canada lead for digital product integration – liaise and influence the US product team to meet Canada needs and integrate unique Canadian differences.
    • Ensure cross functional teams Canadianize and deliver services as needed to support launches and improvementsfor delivery and other digital programs to support store operations and customer experience.
    • Demonstrate a customer obsessed ‘0’ error approach – for external and internal customers - ensuring that every digital product, program, and delivery menu has a formal test protocol before going live.
  • Support digital transformation across the organization through:
    • reinforcement and education of day-to-day processes for store troubleshooting.
    • urgent root cause analysis for macro issues and deploying solutions in partnership with the relevant US team.
  • Key SME to support sales building and insight driven growth through partner platforms and 7-eleven data.
  • Key field communicator to store operations team enabling insight and success sharing to drive growth.
  • Execute other projects as requested by business partners and Director of Marketing & Digital – Canada
  • Proven track record of creative and resourceful approaches to unique business challenges
  • Demonstrated ability in making brand-appropriate & business building strategic decisions
  • Demonstrated ability to ideate and develop plans through data and consumer insights.
  • Self-motivated with ability to take initiative and pursue opportunities - from scoping to execution
  • Excellent organization and prioritization skills; ability to handle multiple projects simultaneously ranging from strategy to execution
  • Excellent written, communication and presentation skills required
  • Strong quantitative skills required
  • Works well independently and with a small team, project management skills and creativity is a must

Experience:

  • 4-year bachelor’s degree (preferred)
  • Digital or E-commerce knowledge and growth demonstrated: at 7-Eleven or relevant prior experience
  • 5 years (+) Store operations multi-unit experience and success
  • Leadership capabilities to lead cross functional teams and projects

Location: Remote will be considered for this role.

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