Store Leader (Manager)

Job Title: Store Leader

Department: Operations

Supervisor Title: Area Leader

JOB SUMMARY:

As a Store Leader, you will oversee store operations and implementation of our company’s Servant Leadership.  You’ll learn about 7-Eleven’s Retailer Initiative strategy and be trained on our Retail Information System inventory management and ordering technology.  You’ll also assist with managing the store staff – coaching, training, feedback, and scheduling – after completion of the required training and certifications.   

KEY DUTIES AND RESPONSIBILITES:

• Ensure prompt, efficient and courteous guest service for yourself and the store employees. 
• Handles escalated customer concerns and emergencies. Seeks appropriate resolution for the situation while observing Company guidelines.
• Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintained.
• Ensures employees perform responsibilities per their job description.
• Monitoring customer and employee safety – Follow reporting per company policies.
• Following all company expectations, guidelines and policies as well as compliance with federal and local laws.
• Effectively manage all food programs, food preparations, food safety and 7Now programs.
• Forecast, order, stock, and merchandise product.  Conduct inventory counts, submit invoices and reconcile reports.
• Aid in ensuring prompt reconciliation of store operations paperwork and cash/lottery reconciliation.
• Aid in maintaining a clean, guest friendly environment in the store. Employee must handle liquids, and certain cleaning solvents.  
• Ability to utilize company expectations, store metrics, shops/visits and store reporting to positively affect change.
• Hire, train, mentor and coach of employees, including disciplinary accountability. 
• Committed to work assigned hours of a least 50 hours per week.
• Must be able to work flexible hours (night, weekends, holidays, and occasional on-call duty.)
  • On-call duty will require the ability to be contacted outside of scheduled hours.
  • Applicable compensation to be applied for hourly positions.
  • Stores operate 24 hours a day, 7 days a week.
• Ability to cover any shift based on the needs of the business.  This may include working more than a scheduled 50-hour work week.
• See Employee Handbook – California Addendum for state specific requirements.

EDUCATION AND EXPERIENCE:

EDUCATION: High School/GED

YEARS OF RELEVANT WORK EXPERIENCE: 1+ years                                                                                                                        

YEARS OF MANAGEMENT EXPERIENCE: 1+ years

CERTIFICATIONS / LICENSES: A valid Driver’s License from the state of residence while maintaining automotive liability insurance during course of employment. Maintains current food handlers or food safety certification as required by county. 

SPECIFIC KNOWLEDGE AND SKILLS:

• Experience as Store Leader; or an equivalent combination of education and experience.
• Desire to be part of a performance-driven team.
• Ability to oversee and provide customer service leadership, training, and coaching, for all store employees.
• Demonstrated strength maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
• Ability to implement all food, merchandising and marketing programs.
• Competency in cash handling, fuel transactions, and promoting our loyalty program.  Strong mathematics ability.
• Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
• Excellent oral and written and oral communication as well as intrapersonal skills. Proficient computer knowledge.
• Frequent walking and standing with occasional reaching, stooping, and sitting, kneeling, crouching, squatting and climbing, including climbing ladders.
• Ability to perform repeated bending, standing, reaching, pushing and pulling.  Ability to bend at the waist with some twisting.  Occasional lifting, carrying, pushing and pulling of up to 50 pounds.
• The ability to multi-task.
• Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday. Employee performs approximately 95% of work indoors. Outside work will be required.
• Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer.
• Reliable transportation for scheduled shifts.  Must meet transportation requirements per the banking policies.
• Reliable source of communication to be contacted by supervisors and/or store employees.
• A High School diploma or GED is preferred but not required for candidates that have at least one year of Retail Management experience.
• Must be authorized to work in the United States.  
• Must meet the minimum age requirements as defined per company policy.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation.  All the responsibilities listed above are considered essential job functions to this position.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.