Responsibilities:

• Performs repetitive data entry
• Searches, interprets, selects and codes documents and records as needed
• Operates various office equipment, software and/or tools required by the department to complete assigned tasks
• Answers and responds to incoming phone calls and emails requesting support relative to the assigned department
• Performs routine record filing and may be responsible for the set up and maintenance of filing systems
• Receives and distributes mail, reports and other department records
• Researches and analyzes data under the guidance of a higher level personnel
• Communicates clearly and accurately with internal and external customers
• Performs simple mathematical equations and completes routine forms as needed
• Maintains operating knowledge of manual and computer systems utilized by the assigned department
• Supports other departments during installs, upgrades and conversions according to goals of the assigned department
• Receives cross-training in one or more department functions and is able to perform duties for any absent personnel within the department
• Trains and develops new and existing personnel
• Completes departmental reporting as needed
• Completes other duties, including special projects, as assigned by Management

Education Requirements:

• High School Diploma or GED

Experience Requirements:

• See Grade Level Distinctions

Skill Requirements:

• Experience with Word, Excel, and other MS Office Suite applications
• Effective listening, telephone, verbal and written communication skills
• Accurate computer keyboard and data entry skills
• Ability to learn new products and technology quickly
• Positive, professional attitude and adaptive to change
• Ability to sit for extended periods of time in a relatively stationary position
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds