Area Leader (Manager) Trainee – Franchise Operations

Area Leader Trainee

Responsibilities
The Area Leader is responsible for directly driving sales and profits for a multi-unit area of store locations. Oversees and ensures that the overall condition of all stores comply with company standards including but not limited to cleanliness, food services, store and food sanitation, customer service and merchandising – thereby maximizing store profitability, expense control, inventory levels and shortage control – assures every experience is fast, friendly, and delicious. The Area Leader fosters a coaching environment where team members want to excel and are recognized for their achievements.

• Drives sales and profits for a large scope of high volume, complex locations

• Coaches/develops General Managers on establishing plans to help them achieve goals

• Conducts regular store visits in accordance with Playbook to ensure compliance with all company policies and procedures

• Ensures that all labor management tools are effectively implemented and that labor targets are achieved. Ensures that allocated store staffing hours are properly scheduled to provide the best level of customer service

• Conducts, attends, and actively participates in monthly regional meetings as per the Playbook

• Engages with merchandising team to suggest ways to increase sales, expand markets, and promote business

• Plans and implements marketing campaigns and sales promotions, and oversees merchandise displays to meet all operational excellence goals

• Monitors all store activities to ensure that customers receive exceptional customer service

• Builds strong, sales focused teams through recruiting, hiring, training, and coaching to develop top performing team members

• Coaches and supervises team members in all store responsibilities

• Coaches and assists team members on how to handle difficult and complicated situations, including employee disciplinary action

• Ensures all human resources policies and procedures are timely and accurately administered, including performance reviews, compensation transactions, new-hires, terminations, leaves, employee relations, safety and legal compliance matters

• Encourages and champions multi-unit store locations in providing friendly customer service in greeting and assisting customers, and responding to customer inquiries and concerns

• Serves customers by maintaining our philosophy, supported by a value proposition that every experience will be fast, friendly, and delicious

• Maintains 100% in-stock operational excellence on top selling items

• Ensures store operations are current on product offerings and promotions

• Follows company dress code standards as applicable to Area Leaders

• Performs any other duties as needed for effective and efficient operations of assigned store locations

• Ensures work attendance in compliance with Company expectations.
  

Qualifications

Education and Experience

High school diploma or GED required; bachelor’s degree preferred.  A minimum of 3 years of management experience required.  Must be authorized to work in the United States. 

Knowledge and Skills

Strong proficiency in Microsoft Office (Word, Excel, PowerPoint).  Ability to read, review, and interpret financial statements and other reports and documents to affect change.  Demonstrated skills in leadership and customer service.  Demonstrated ability to develop and promote team members. Excellent oral and written communication and interpersonal skills are required. Proficient accounting skills.  Ability to exercise sound judgment and work with minimum supervision.  Knowledge of PDI/Verifone/Topaz preferred.  

Physical Demands

While performing the duties of this job the employee is regularly required to stand, sit and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.  Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation.  All the responsibilities listed above are considered essential job functions to this position.